How do I reset my password?
Click this link https://tpinsights.memberful.com/auth/password/new, enter your email address, and then click send me reset instructions. To ensure the reset process is secure:
- Password reset links automatically expire after 48 hours.
- Password reset links can only be used once. If you click the link, and reset your password, the link becomes invalid.
- If the link becomes invalid, delete the old reset email and start with a fresh password reset.
How do I update my credit card?
Yes. Log in to your account, add the new card and click Update my credit card. https://tpinsights.memberful.com/account/credit_card/edit
How do I cancel my subscription?
Log in to your account and toggle auto-renew off from the Subscriptions tab. https://tpinsights.memberful.com/account/subscriptions
Can I switch from a monthly plan to an annual plan?
Yes. Click Change plan from the Subscriptions tab in your account. You’ll be switched to the new plan immediately and charged a prorated amount. https://tpinsights.memberful.com/account/subscriptions
Can I gift a subscription?
Yes. It’s easy to gift a subscription. Click this link: https://tpinsights.memberful.com/gift?plan=12345
You will be prompted to enter the gift recipient’s name and email address, the delivery date, a personalized message, and your payment information. The gift recipient will receive an email with a link to activate their gift. If a physical address is required, the gift recipient will have the opportunity to enter it when they activate the gift.
Keep in mind that you’re purchasing a one-time gift for the selected term (e.g. month or year). The gift recipient will be responsible for adding a payment method before the next renewal period if they’d like to continue with the subscription.