Member FAQs

How do I reset my password?

Click this link https://tpinsights.memberful.com/auth/password/new, enter your email address, and then click send me reset instructions. To ensure the reset process is secure:

  • Password reset links automatically expire after 48 hours.
  • Password reset links can only be used once. If you click the link, and reset your password, the link becomes invalid.
  • If the link becomes invalid, delete the old reset email and start with a fresh password reset.

How do I update my credit card?

Yes. Log in to your account, add the new card and click Update my credit cardhttps://tpinsights.memberful.com/account/credit_card/edit

How do I cancel my subscription?

Log in to your account and toggle auto-renew off from the Subscriptions tab. https://tpinsights.memberful.com/account/subscriptions

Can I switch from a monthly plan to an annual plan?

Yes. Click Change plan from the Subscriptions tab in your account. You’ll be switched to the new plan immediately and charged a prorated amount. https://tpinsights.memberful.com/account/subscriptions

Can I gift a subscription?

Yes. It’s easy to gift a subscription. Click this link: https://tpinsights.memberful.com/gift?plan=12345

You will be prompted to enter the gift recipient’s name and email address, the delivery date, a personalized message, and your payment information. The gift recipient will receive an email with a link to activate their gift. If a physical address is required, the gift recipient will have the opportunity to enter it when they activate the gift.

Keep in mind that you’re purchasing a one-time gift for the selected term (e.g. month or year). The gift recipient will be responsible for adding a payment method before the next renewal period if they’d like to continue with the subscription.

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